Suave terms at Connections
Eligibility and approval
Suave is available in store only to customers aged 18 or older with valid identification. Every application and payment plan is subject to Suave's approval and customer terms.
Final sale confirmation
The transaction becomes final only after Suave approval and stock confirmation. Availability is not guaranteed before these steps are complete.
Allowed payment combination
Cash or card may be used as a top-up. Trade-ins, layaway, gift cards and store credit cannot be combined with a Suave transaction.
Service fee
Connections may apply a Suave service fee of up to 3%. Any fee will be disclosed before authorization and shown on the receipt. Connections may waive all or part of the fee.
Three-day sealed exchange
A change-of-mind exchange is allowed within three calendar days only when the item is sealed, unused, unactivated, complete and accompanied by the receipt. Exchange is for an equal or higher-priced item; the customer pays the difference. No cash refund applies.
Warranty and covered defects
The applicable warranty period is stated per product and on the receipt. Connections inspects a reported defect and offers replacement first. If a suitable replacement is not reasonably available, the transaction may be cancelled or reduced and refunded through the original payment methods. Statutory rights remain unaffected.
No elective repairs
Connections does not provide elective repair service under the Suave program. This does not limit any remedy required by applicable Curaçao law.
What is not covered
Coverage excludes accidental or liquid damage, misuse, unauthorized modification, missing parts, lost or stolen devices, and devices with activation or account locks.
Inspection requirements
Bring proof of purchase, the product and included accessories. Remove activation/account locks and back up personal data before inspection. Connections is not responsible for unbacked-up personal data.
Cancellations and refunds
An approved full cancellation refunds the disclosed service fee; a partial refund reduces it proportionally. Each amount returns to its original method. The Suave portion is adjusted through Suave, not paid in cash. Continue scheduled payments until Suave confirms the adjustment. Suave indicates that processing commonly takes 5–7 business days. Refund guidance.
Who is responsible for what?
- Connections is responsible for the merchandise, price disclosure, stock, fulfilment, inspections, exchanges and approved merchandise refunds.
- Suave is responsible for application approval, financing terms, payment schedules, account adjustments and collections.